VA office stacked 37,000 files on cabinets after running out of storage – U.S. News

The Department of Veterans Affairs has been dogged for years by complaints that the claims process is painfully slow. Now, a recent inspection by the VA Office of Inspector General shows exactly how difficult it can be to physically manage the volume of those cases.

At the VA’s Winston-Salem Regional Office in North Carolina, an estimated 37,000 claims folders had been stored on top of file cabinets, according to the Inspector General’s report released last week. Those piles had been stacked two feet high and two rows deep. The file cabinets were so close to each other that drawers could not be opened completely. More files had been stored in boxes on the floor and stacked along the wall.

via VA office stacked 37,000 files on cabinets after running out of storage – U.S. News.

The actual care I’ve received through the VA is fine. But dealing with the bureaucracy was a flaming pain.

Of course, that’s because they have limited resources for a population that has potentially unlimited claims for care. Decisions have to be made as to who will receive care, and how much care they will receive.

Unlike Obamacare. Totally!

3 thoughts on “VA office stacked 37,000 files on cabinets after running out of storage – U.S. News”

  1. A woman that I used to work with was arguing in favor of ObamaCare and cited the VA as an example to show that it would work. Needless to say, she had no personal experience with the system.

  2. I reopened my claim in January through the DAV at the LA Wilshire office. I have received two “sorry it is taking so long” letters.
    The DAV Service Officer said to expect 9 to 15 months before I would begin the process.
    I see it getting much worse

  3. Seems new filing cabinets would be too expensive. What with the $5 mil they spend on conventions and gifts, and what not.

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